Terms of Service
Last Updated: 22/10/2026.
These Terms of Service (“Terms”) govern your use of AI Smart Engine, a software service provided by Novatech Digital (“we,” “our,” or “us”). The service includes the website novatechdigital.in, the merchant dashboard at agent.novatechdigital.in and the chat assistant installed on your online store (together, the “Service”). By creating an account or using the Service, you agree to these Terms on behalf of yourself and the business you represent.
1. The Service
AI Smart Engine gives Shopify merchants an AI shopping assistant for their storefront and a dashboard with analytics, growth recommendations, support tickets, lead capture and email and WhatsApp tools. The features available to you depend on your plan.
2. Your Account
You must be at least 18 and authorised to act for the business that uses the Service.
Keep your login details secure. You are responsible for activity under your account.
Give us accurate details and keep them up to date.
3. Plans, Billing and Taxes
Plans are monthly subscriptions billed in advance and renew automatically until cancelled.
Prices are shown in Indian rupees (INR) or US dollars (USD). Payments are processed by Razorpay in India and by PayPal for international customers.
Taxes such as GST are added where they apply.
If you change plans, the new price applies as shown at checkout or from your next billing period.
A price agreed with us in writing (for example an introductory offer) applies for the period stated in that agreement.
4. Cancellation and Refunds
You can cancel at any time from Plan & billing in your dashboard or by emailing us. You keep access until the end of the period you have paid for. Your first subscription payment is covered by a 7-day money-back guarantee. Full details are in our Refund & Cancellation Policy at novatechdigital.in/refund-policy.
5. Your Store Data
You own your store data, including your products, orders and your customers’ details. You allow us to process it only to provide, secure and improve the Service for you. For your customers’ personal data we act on your instructions, and you remain responsible for having a lawful basis to share it with us. Our Privacy Policy explains how we handle data. You can ask us at any time to export or delete your data.
6. Your Responsibilities
Follow the laws that apply to your business, including consent rules for marketing emails and WhatsApp messages.
Follow the terms of Shopify, Meta, WhatsApp and any other service you connect.
Keep your store information, policies and instructions to the assistant accurate.
Do not use the Service to send spam, mislead shoppers, break the law, or to copy, reverse engineer or overload the Service.
7. AI-Generated Content
The assistant and dashboard use AI to write replies, recommendations and drafts. AI output can be incomplete or wrong. Review important information before you rely on it, and correct the assistant when needed. You are responsible for the settings and instructions you give it and for content you choose to publish or send.
8. Third-Party Services
The Service works with third-party services such as Shopify, Meta, WhatsApp, Razorpay, PayPal and AI model providers. Their own terms apply to your use of them, and we are not responsible for their availability or actions.
9. Availability and Changes
We work to keep the Service available and secure, but we do not guarantee it will be uninterrupted or error-free. We may add, change or remove features. We will tell you in advance about changes that materially reduce what your plan includes.
10. Intellectual Property
The Service, its software, design and the AI Smart Engine and Novatech Digital names belong to Novatech Digital. While your subscription is active, we give you a limited, non-exclusive, non-transferable right to use the Service for your business. If you send us feedback, we may use it to improve the Service.
11. Suspension and Termination
We may suspend or close an account for unpaid fees or for a serious or repeated breach of these Terms, and we will tell you why where we can. You may stop using the Service at any time. Sections 5, 10, 12 and 13 continue after your account closes.
12. Limitation of Liability
To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the fees you paid us in the three months before the claim arose.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of India. The courts at Kanpur, Uttar Pradesh, have exclusive jurisdiction over any dispute arising from these Terms or the Service.
14. Changes to These Terms
We may update these Terms from time to time. We will post the new version on this page with an updated “Last Updated” date, and tell you by email about significant changes. Using the Service after a change means you accept the updated Terms.
15. Contact Us
Questions about these Terms? Contact us at:
Email: info@novatechdigital.in
WhatsApp: +91 93361 67136
